Course Description:
This course delivers a practical, end-to-end framework for identifying, prioritizing, and delivering digitalization, data, and automation initiatives across an organization. Participants start with the fundamentals, what digitalization is, its impact, and its benefits and barriers, then learn to align initiatives with organizational strategy and pinpoint where the need or opportunity exists. The course then focuses on application, learning how to: assess digital maturity, define candidate projects, assess processes for automation potential, and quantify benefits. Participants work through how to manage the full delivery cycle — launching controlled, well-assured pilots, reviewing benefits and lessons learned, and scaling the digitalization toolkit enterprise-wide on proven methods. Graduates will be able to assess their organization's digital maturity, build a prioritized pipeline of digitalization opportunities, and lead initiatives from pilot to full-scale rollout.
Developed in collaboration with APQC
As you progress through this course, you will learn how to:
- Explain the concept of digitalization, including its organizational impact, benefits, and common barriers to adoption.
- Apply a structured framework to identify, prioritize, and deliver digitalization, data, and automation initiatives that align with organizational strategy.
- Understand how to conduct a digital maturity assessment for an organization and interpret the results to pinpoint where digitalization is most needed.
- Describe how to evaluate candidate processes for digitalization potential and quantify the expected benefits of digitalizing a process or process family.
- Plan and manage a controlled pilot automation project, capture lessons learned, and scale proven methods across the organization.
Who Should Attend
- Process and operations owners
- Transformation and improvement leads
- Finance and shared services managers
- IT/data/automation practitioners
- Mid-level to senior managers and executives who own affected processes or approve digital investment
Continuing Education Units (CEUs): 0.4
As an IACET Accredited Provider, APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard.
